Account Executive, Shopee Xpress (Surabaya)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Maintain 150-250 Sellers
• Record, escalate and solve seller order issues in operations and system
• Daily check in & daily visit Seller
• Retain sellers to keep using Shopee Xpress’ services
• Able to support seller needs during SBD and Campaigns (collecting the necessary information for Shopee Xpress’ operation needs)

Requirements

• Willing to be placed in Surabaya with full 5 working days WFO
• Highly organized, dependable, and have high attention to detail
• Outstanding communication skills in Bahasa Indonesia and a good understanding of English
• Able to work under pressure and at a fast-moving working pace
• Have a minimum Diploma (D3) education qualification
• Have the related working experience as an Account Executive (from logistics company would be advantage)
• Willing to be employed under contract by 6 months with a possibility to be extended
• Have an understanding of express logistics, seller system, and its advantages to sellers