Director Of Sales Jobs

Education And Experience

• Preferably have an experience in management of Four-Star or Five-Star property.
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• Has a minimum 4 years solid experience in the sales and marketing or related professional area.
• Have existing experience as similar position in a luxury hotel environment of Four-Star or Five-Star property.

Skills And Knowledge

• Is hands-on and committed to team building and collaboration.
• Has a sharp sense of competition and strong operation strategy to always ahead with the trend.
• Proficient in budgeting, financial analysis, and reporting as well as profit & loss.
• Has strong leadership skills with an acute sense of good judgment that prevent a downfall and is swift in performance improvement.
• Strong guest service mindset, people management & development skills
• Has the ability to establish new businesses that generate revenue to increase profitability.
• Has a strong marketing strategy that stands out, attracts new customers, and is loved by loyal guests.
• Excellent reading, writing, and oral proficiency in English language is a must
• Has excellent customer service skills that differentiate the guest experience beyond extraordinary.
• Strong in negotiation skill, leadership, and business acumen

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Assists with the development and implementation of promotions, both internal and external.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

Maximizing Revenue

• Recommends booking goals for sales team members.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Monitors all day to day activities of direct reports.

Analyzing & Reporting on Sales and Financial Data

• Assists Revenue Management with completing accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

Ensuring Exceptional Customer Service

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Interacts with guests to obtain feedback on product quality and service levels.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Observes service behaviors of employees and provides feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Building Successful Relationships

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
• Develops and manages relationships with key stakeholders, both internal and external.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Utilizes all available on the job training tools for employees.