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Director, Account Management Jobs
Company | Anchanto |
Address | Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-09-11 |
Posted at | 8 months ago |
NOTE: Accepting applicants who already have full working and living rights in Indonesia and do not need visa sponsorship.
- Provide guidance, coaching, and performance feedback to the account management team, enabling them to achieve their targets and professional growth
- Recruit, train, mentor, and motivate a team of account managers, fostering a culture of excellence, collaboration, and commercial focus
- Demonstrate operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation and planning
- Establish clear goals, metrics, and performance indicators for the team, regularly reviewing and optimizing processes to maximize efficiency, revenue growth, and customer success
- Develop and execute a comprehensive commercial strategy that aligns with business goals, focusing on revenue growth, upselling, cross-selling, and customer expansion
- Collaborate closely with the sales team to identify and capitalize on opportunities within the existing customer base, driving revenue growth and customer lifetime value
- Collaborate closely with cross-functional teams, including Customer Support, Engineering, Product, Delivery, Sales, and marketing to ensure seamless delivery of services and solutions to customers
- Understand, review, update and execute (if required) the Get Well Plans
- Drive customer satisfaction, retention, and commercial success by proactively identifying opportunities to enhance value, address customer needs, and resolve challenges in a timely manner
- Escalation point for Accounts managed by the Account Management Team
- Develop and maintain strong relationships with key strategic accounts, serving as the primary point of contact for escalated issues and inquiries with a commercial focus
- Utilize data-driven insights to analyse customer usage patterns, identify opportunities for upselling and cross-selling, and drive revenue growth.
- Work closely with the product development team to prioritize and advocate for customer-driven enhancements and new features with a strong commercial focus.
- Monitor market trends, and industry developments to identify commercial opportunities and stay ahead of the curve
- Managing Key Accounts (overall engagement, issue resolutions, renewals, Upsell, cross-sell, CRs etc.)
- Data-driven mindset, with the ability to analyse metrics and derive insights for decision-making, with a strong commercial focus
- Strong understanding of domain trends, technologies, and best practices
- Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with customers and internal stakeholders
- Ability to thrive in a fast-paced, dynamic environment with a strong customer and commercial focus
- Strong organizational and project management abilities, with the ability to prioritize and manage multiple initiatives simultaneously
- Results-oriented mindset, with a track record of meeting or exceeding revenue targets and driving commercial success
- Proven experience (min 5 years) in a leadership role within the E-commerce/Logistics/Supply Chain Management SaaS industry, with a strong focus on account management, Customer Care and Sales
- Demonstrated experience in managing and developing high-performing teams
- Total Industry experience of more than 15 years
- Bachelor's degree in business, marketing, or a related field (MBA preferred)
- Exceptional strategic thinking, problem-solving, and negotiation skills
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