Senior Exam Business Development Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Pay Grade : 7 (F) | Contract Type : Fixed term 2 years | Location – Jakarta, Indonesia
Local Direct Hire: Applications are welcomed from candidates with a natural right to work for employment purpose.
Role Purpose
The role purpose of Senior Exam Business Development Manager in the British Council Indonesia is to develop and deliver the multi-year market led, integrated cross portfolio Business Development and Sales strategy aligned with Global/Regional Exams strategy working with other British Council colleagues to leverage opportunities and create value. This role is ultimately responsible for building and managing demand leading on the go to market planning, sales and account management of assessment and developing education reform opportunities which builds the profile of the British Council as an authority in learning and assessment and drives income and impact in Indonesia. By extension, the role also ensures excellent B2B Customer Service and quality of B2C customer experience.
Where the most senior Exams representative in Country, this role will also sit on Country Senior Management
Team and oversee performance & team working of Exams on the ground.
Main Opportunities / Challenges For The Role

• Innovating with products and partnerships into new markets
• Motivating and driving team performance
• Achieving sales targets for existing product lines
• Adding value to key accounts in a competitive environment
• Upholding a customer service culture

Main Accountabilities But Not Limited To The Following
Commercial planning

• As part of a wider SBU or country team, contributes to the development and delivery of customised, local business development initiatives (within a specific area of product/

market/ customer focus), which are capable of achieving agreed targets (e.g. on margin, income, impact and take up) and are aligned torelevant corporate and regional priorities.

• Analyses and assimilates multiple commercial data sets and indicators (e.g. profitability, market dynamics, competitive potential, volumes, sales effectiveness,

fundraising/partnership targets etc) to produce tailored reports on performance and trends that assist senior management in identifying areas for new, additional or modified
business development activity.
Market and customer intelligence

• Monitors local market-, customer- and related information and feedback relevant to their area of focus, to support the maintenance of BC’s commercial competitive edge and
• Keeps updated and has extensive knowledge of the market within their area of focus, from both a supply and demand perspective.

professional reputation.
Highlights to senior management when remedial action is required and makes suggestions about possible solutions, based on previous experience and knowledge of standard
business practices.

• Agree Customer Services requirements and review effectiveness
• Lead contribution into Demand Planning, achieving high levels of sales forecasting accuracy and embed Global framework at Country/Geography level
• Assess market, identify market opportunities/needs using marketing insights to develop & deliver audience led BD & Sales strategy, priorities & plan;
• Agree Marketing Plan and review effectiveness

Winning business

• As part of a wider team, provides professional input to support the development of high quality, competitive and customer/market-focused bids, tender submissions, programme

plans and sponsorship appeals, which are capable of generating specified commercial returns and cultural relations impact.

• Recognises limits of own knowledge and draws appropriately on the technical/ professional/ functional expertise needed from other colleagues to ensure local business

development initiatives are based on high quality content, accurate costing, sound commercial/contractual terms, appropriate risk mitigation measures and are aligned to corporate
priorities and plans

• Manage and review effectiveness of partnership (agency) model and input into physical foot print strategy

Account and stakeholder management

• Assists in the planning, establishment and maintenance of nominated account/ stakeholder/ partner or sponsor relationships, in accordance with the relationship strategy and

objectives set out by the designated Account Manager or SBU/country priorities.

• Deliver income/surplus targets, working with Operations on commercial feasibility

Brand/product knowledge and promotion

• Builds effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding

of product/ programme/sector developments and priorities.

• Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of

product/programme/customer/market focus.

• Lead and embed excellent Business Pursuit and Account Relationship Management aligned with Global/Regional frameworks

Leadership & management

• May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve business development effectiveness of colleagues
• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon

on a range of commercially related topics

• May be formal line manager to a small, local team of more junior staff
• Embed effective Team performance and new ways of working on the ground and lead empowerment/decision making at the right level
• Shares intelligence and ideas to support senior managers in identifying/ developing new business development strategies and plans.

Role Specific Skill, Knowledge And Experience
Demonstrable experience, in large complex international organisation of:

• Confidence and clarity in communication both with internal and external managers and stakeholders (desirable)
• Managing long-term relationships with external stakeholders (desirable)
• Experience of managing a team
• Experience collecting and analyzing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Selling and influencing with senior managers, evidenced by a record of significant business wins (desirable)
• Experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact

Person Specification

• Degree in any relevant field / Relevant work experience in a business development role
• Fluent in spoken and written English and Indonesian language

Further Information
The candidate should have the right to live and work in Indonesia.
Closing date for application. Tuesday, 5th September 2023, 23:59 Indonesia time (GMT+07)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.