Retail Business Senior Associate

What you will do:

• Addressing and resolving key clients’ complaints
• Monitoring, analyzing and improving key business metrics: Orders, TIV, Active & Availability Rate, Quality SKU Acquisition
• Developing and retaining solid relationships with key clients in FMCG Category
• Communicating and collaborating with internal Stakeholders across functions; PG, Operations, Product, and Finance; to ensure that key clients’ needs are met.
• Presenting key business metrics to Customers on a regular basis

What you will need:

• Has experience working for big e-commerce players. Preferably experience in managing retail accounts
• Excellent communication skills.
• Strong negotiation and leadership skills
• Exceptional customer service skills
• The ability to handle multiple client accounts
• 4+ years of experience in key account management
• Preferably has experience in FMCG company/Principal as a KAM