Senior Business Analyst Jobs

Why choose iZeno?

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions.

With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks.

With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge. 

The Role:

• Setup and configure Atlassian products (e.g., Jira Service Management, Confluence).
• Manage team and project deliverables.
• Collaborate with customers, project team members, and partners to define business requirements.
• Ability to conduct Train-the-Trainer Trainings.
• Prepare demos and presentations to showcase the capabilities of Atlassian products.
• Provide support to the team in Pre-Sales activities, including responding to RFPs, RFIs, and Tenders.
• Translate requirements into project deliverables in coordination with the project team.
• Lead IT Service Management functional discussions by leveraging ITIL best practices.

What we are looking for:

• Beneficial to have ITSM system (e.g., Jira Service Management or others) implementation experience.
• Attentive to detail and skilled in meeting deadlines.
• Proven track record of successfully completing projects where you have worked on the requirements and implementations.
• Preferred ITIL v4 certification.
• Strong understanding of enterprise software and experience in enterprise software implementation projects.
• Proficient in cutting through ambiguity to identify core issues.
• Hands-on experience in business process definition and design.
• Excellent communication skills, capable of consulting with customers and colleagues.
• Bachelor's Degree in Computer Science or equivalent qualification.
• Minimum of 5 years of experience in Consulting and Business Analysis within a software professional services organization.
• Goal-driven, self-starter, with the ability to thrive in a fast-paced environment.