Product Analytics - Merchant Lending

About The Role

If you’re looking to be a part of a dynamic, highly-analytical team with an opportunity to dive deep into product development/improvement, look no further. As our Product Analyst for Merchant Lending, you will be key in identifying opportunities by digging deeper into the data while understanding the goals & metrics of the business. You will have a range of products that you would support in establishing the data funnels, visualizing them and a key insight provider to enhance them. Working closely with the product, engineering and the growth teams, you’ll shape the nature of our lending products to ensure our merchant partners are able to meet their short-term and long-term financial needs responsibly.

What You Will Do

• Setting up, analyzing, and promoting good practices for A/B or multivariate experiments
• Exploring data to find actionable insights and make product recommendations through funnels, cohort analysis, long-term trends, user segmentation or regression models
• Develop data-driven insights & narratives to identify opportunities, generate hypotheses and experiment to validate these hypotheses
• Establish correlation & causation of different events in the user journey
• Build reports & dashboards that enable a more data-aware organization and reflect the health of different initiatives
• Co-own the business goals & lead data-led problem-solving to find actionable insights across different products offered in merchant lending
• Work with product & business teams to identify high-level requirements/problems and build analytical frameworks & presentations

What You Will Need

• At least 5 years of experience in fast-paced user-facing products (Product analyst/data analyst/business analyst function)
• Can breakdown a complex problem and identify actionable solutions
• Can be empathetic towards users and mindful of business objectives at the same time
• A self-starter: Drive projects with minimal guidance and focus on high-impact work
• Work effectively with teammates and win credibility quickly
• Strong communicator: Effectively synthesize, visualize, and communicate ideas to others
• A critical thinker, self-aware, and use the available data to make decisions

Merchant Lending is part of GoTo Financial’s financial services unit. Our team works to provide responsible and sustainable financial services to our merchant partners. We operate with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term.

Our team’s mission is to empower our users to realize their dreams through responsible lending. GoModal, our flagship product, currently helps many merchant partners to increase the size, scale and quality of their operations. We’re planning on growing aggressively in 2022 and beyond by tapping into and expanding our services into new platforms and partners.

Though we’re spread across Indonesia, India and Singapore, we all enjoy collaborative iterative development with fast feedback cycles, and prefer making pragmatic technical decisions despite working under a myriad of business and regulatory constraints. We work in a highly-supportive environment where we never hesitate to help each other out, unblock any and all barriers, and have fun along the way. We love to take advantage of the fact that our members come from such a wide variety of cultures and backgrounds, and take time to learn about one another on our informal Zoom hangouts.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.