Customer Support Representative For Online Property Coaching Company

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is a leader in the Airbnb coaching industry, committed to helping individuals start and grow their Airbnb real estate businesses. They are renowned for their tailor-made strategies, interactive training programs, and expert mentors who empower clients to excel in their professional lives.

We are currently in search of a dedicated, responsive, and customer-centric individual to fill the role of a Customer Support Representative. This position requires someone who can offer excellent service to our clients, ensuring their needs are met promptly and efficiently, thus contributing to a positive customer experience. Familiarity in the short term rental sector (specifically Airbnbs) is a plus, or the ability and interest to learn.

Responsibilities

• Work closely with the coaching team to ensure accurate information is relayed to clients
• Responding to customer inquiries through email and other platforms in a timely manner
• Thoroughly document customer interactions and update records as required
• Continually aim to enhance the customer experience and increase customer satisfaction and loyalty
• Proactively calling customers to help resolve issues and provide necessary guidance

Requirements

• Exceptional written and verbal communication skills
• Female candidates are preferred
• Knowledge or ability to learn real estate information
• Attention to detail and strong problem-solving skills
• Minimum 2+ years of prior experience in a customer service role
• Proficiency in CRM software and other customer service tools
• Capability to multitask and remain calm and effective under pressure

Benefits

• Work From Home
• Flexible Hours
• Competitive salary