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Customer Support Representative (Indonesia)
Company | Peeba (YC W23) |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Layanan dan Teknologi Informasi |
Expires | 2023-08-04 |
Posted at | 10 months ago |
About Peeba
- Effectively communicate product information, features, and benefits to customers, ensuring a thorough understanding.
- Maintain accurate and detailed customer records in the CRM system.
- Conduct outbound calls to customers for order updates, feedback, and relationship-building.
- Stay updated with product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.
- Build and maintain positive relationships with customers through proactive communication, empathy, and professional assistance.
- Assist customers in troubleshooting technical issues, providing step-by-step guidance, and escalating complex problems to the appropriate teams.
- Provide exceptional customer support by promptly responding to customer inquiries and addressing their concerns via various communication channels (phone, email, chat).
- Collaborate with cross-functional teams to resolve customer issues, escalating when necessary, and ensuring timely resolution.
- Fluent in English and Bahasa (both written and verbal) is essential.
- Willingness to work from the office in Kuala Lumpur once we set one up, with the flexibility to work from home or a co-working space in the interim.
- Proven experience in building relationships with customers over the phone.
- Minimum of 2 years of experience in customer support or a similar customer-facing role.
- Strong problem-solving skills and ability to handle customer inquiries and issues with professionalism and empathy.
- If you are a customer-focused individual with a passion for providing exceptional support, we invite you to join our dynamic team. Help us make a positive impact on small businesses and contribute to the success of Peeba's customers.
- Ability to work independently and efficiently in a remote work environment.
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