Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Health Representative Manager Jobs
Recruited by Pfizer 8 months ago
Address Area DKI Jakarta, Indonesia
Customer Care Advisor Ii
Recruited by Cathay Pacific 8 months ago
Address Area DKI Jakarta, Indonesia
Customer Care Agent Jobs
Recruited by Alterra 8 months ago
Address Area DKI Jakarta, Indonesia
Childcare And Care Responsibilities Expert
Recruited by DevTech Systems, Inc. 9 months ago
Address Area DKI Jakarta, Indonesia
Software Engineer (Web) (Customer Care)
Recruited by Traveloka 9 months ago
Address Area DKI Jakarta, Indonesia
Field Service And Customer Care Manager
Recruited by Confidential 9 months ago
Address Area DKI Jakarta, Indonesia
Brand Manager Skin Care Iswhite
Recruited by PT Indonesia Premium Goods 9 months ago
Address Kota Bekasi, Indonesia
Customer Support Representative Jobs
Recruited by Liven 9 months ago
Address Pontianak, Indonesia
Campign Supervisor Skin Care
Recruited by PT Indonesia Premium Goods 9 months ago
Address Kota Bekasi, Indonesia
Manager Marketing & Branding Skin Care
Recruited by PT Indonesia Premium Goods 9 months ago
Address Kota Bekasi, Indonesia
Customer Support Representative For Online Coaching Company
Recruited by Paired 10 months ago
Address Area DKI Jakarta, Indonesia
Brand Manager Skin Care
Recruited by PT Indonesia Premium Goods 10 months ago
Address Kota Bekasi, Indonesia
Chemicals Self Care Buyer
Recruited by J&J Family of Companies 10 months ago
Address Hoya, Indonesia
Health Representative (Hybrid) Jobs
Recruited by Pfizer 10 months ago
Address Yogyakarta dan Sekitarnya, Indonesia
Product Manager Personal Care
Recruited by PT Mata Pelangi Chemindo 10 months ago
Address Area DKI Jakarta, Indonesia
Customer Support Representative (Indonesia)
Recruited by Peeba (YC W23) 10 months ago
Address Area DKI Jakarta, Indonesia
Senior Recruiter (Local Conglomerate In Health Care Industry)
Recruited by WeNetwork 10 months ago
Address Pontianak, Indonesia
Digital Solution Specialist For Insurance, Health Care & Pharmacy Industry
Recruited by PT Smartfren Telecom Tbk 10 months ago
Address Area DKI Jakarta, Indonesia
Health Representative (Hybrid) Jobs
Recruited by Pfizer 10 months ago
Address Bandung dan Sekitarnya, Indonesia
Customer Care Unit Learning Development Specialist
Recruited by Gojek 10 months ago
Address Area DKI Jakarta, Indonesia
Customer Care Representative Jobs
Company | Hempel A/S |
Address | Kota Bekasi, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Manufaktur Bahan Kimia |
Expires | 2023-09-27 |
Posted at | 8 months ago |
At Hempel, we believe in hard work, a fun environment, and the kind of creativity & innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire! As a Customer Care Representative, you will provide premium, end-to-end service on order processing, customer support activities for Hempel Customers aligned with Hempel’s e-Convention policies & standard operating procedures.
- Process and manage all kinds of purchase orders & inquiries professionally
- Ability to work independently with limited supervision. Exhibit patience during complex customer issues, Maintains composure across a variety of customer and peer interactions
- Coordinate supplies with customers, customer’s appointed agents, Associates & supply chain to meet customers delivery requirements
- Customer Experience - serving as the point of contact between Hempel Customers & Hempel internal stakeholders (Sales, Supply Chain, Finance & Technical Services), exceeding Customer expectations.
- Strong compliance focus in all financial transactions aligned to Hempel standard operating procedures.
- Responsible for PFP D.O.C (Declaration of Compliance) application process
- Ability to multi-task and navigate multiple, different workstreams and tools
- Work closely with customer complaints to ensure competent & and timely response on customer claims
- Execute sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast, and efficient manner
- Promptly record all stock non-availability during inquiries & short supplies by associates & supply chain for analysis and improvement on stock availability
- Ability to train & onboard new prospect Customers to MyHempel platforms or re-route them through Distributors
- Providing quick, accurate, and comprehensive responses to customers & prospects on both general/specific inquiries on order/invoicing fulfillment & Hempel’s products/services is a key responsibility
- Adopt & follow best practices for post-sales documentation
- Effective & good communication with customers, sales team, associates & supply chain to increase accuracy
- End to end management of sales order processing to order fulfillment
- Assist Sales Team in any ad-hoc after-sales administrative matters
- E-commerce MyHempel order handling & communicate to Customers incase of variance.
- Service Orientation, finding a balance between Organization and customer’s needs
- Experience in standard operating procedures
- Experience in busy customer service - B2B environment
- Graduate & experience in commercially driven customer care at least (3-5years)
- Experience with CRM / ERP systems
- Proficiency with standard MS Office programs
- Fluency in the English language with excellent verbal, reading, writing, and comprehension skills
- Additional language skill – preferred (Bahasa, Vietnamese, Mandarin)
- Experience in using ERP -systems (Microsoft Dynamics AX, D365 – preferred.)
-
Marketing Officer Jobs
By PT. Livindo Artha Gracia At Banten, Indonesia 7 months ago
-
Research Intern (Seagrass Transplantation)
By CarbonEthics At Bintan, Indonesia 7 months ago
-
Regional Asset Lead Jobs
By Beam Mobility At Indonesia 7 months ago
-
Ui/Ux Application Design (Fresh Graduated)
By Sahaware Indonesia At Bandung, Indonesia 7 months ago
-
Devops Manager Jobs
By Skubbs At Indonesia 7 months ago