Customer Service Representative (Batam)

Role and Responsibilities

• Meeting rooms arrangement
• Keep records of customer interactions, process customer accounts and file documents
• Report monthly activity to Sales Manager
• Build sustainable relationships and trust with customer account through open and interactive communication
• Handle customer complaints by phone, email, mail or social media
• Identify and assess customers’ needs to achieve satisfaction
• Assist administrative operational needs
• Handle all incoming call
• Responsible for daily of secretarial job
• Preparing daily report of customers complaints and follow up

Qualifications and Education Requirements

• Minimum education is Diploma degree, preferably from Secretary, Business, Marketing major
• Able to communicate in Mandarin
• Creative and pro-active
• Able to work independent and in a team as well
• Able to operate Microsoft Office
• Excellent in English skills in verbal and written