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Call Center Customer Service Representative
| Company | Glints |
| Address | Batam, Indonesia |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-07-05 |
| Posted at | 11 months ago |
Responsibilities
Manage incoming calls, guest enquiries from multiple channels eg from Email, Facebook, chats etc.
Address any questions or issues that guest may have in regards to company products or services promptly
Follow up on customer outstanding enquiries
Support day-to-day operations
Support Company’s ongoing projects
Potentially may include onsite support at dedicated location
Any others ad-hoc tasks as assigned by the manager in-charge
Requirements
Candidate must possess at least Bachelor Degree
Has minimum 1 year of working experience as Call Support in Software Company / IT Company
Excellent customer service and communication skills in English and Mandarin (to liaise with Chinese speaking individual)
Knowledge of IT / Software product is a plus
Willing to work on shift duties including weekends and public holiday
Willing to work in Batam (on-site)
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