Customer Service Representative (Batam) (Incorp Indonesia & Vietnam)

🙌🏻 About Us

Having been in the industry for almost 10 years, InCorp Indonesia & InCorp Vietnam as part of InCorp Group are the trusted counsellors, advisors and business partners to many business leaders and organizations across all industries. As a leading consulting company in Indonesia & Vietnam, we provide a full range of market-entry and corporate services to worldwide clients who intend to operate in or expand to Indonesia and further to Southeast Asia.

Our team comes from various backgrounds with different expertise, from accounting and tax specialists to legal experts and business consultants who will leverage their skills and abilities to provide you with a seamless experience when expanding your business to Indonesia, Vietnam and the rest of Asia Pacific region. Whether you seek assistance for company incorporation, business licensing, legal consultation, immigration, or outsourcing, we are ready to create and implement tailor-made solutions for your business and corporate needs.

💰Salary

Very competitive

👑 Job Role

• Report monthly activity to Sales Manager
• Build sustainable relationships and trust with customer account through open and interactive communication
• Handle customer complaints by phone, email, mail or social media
• Keep records of customer interactions, process customer accounts and file documents
• Identify and assess customers’ needs to achieve satisfaction
• Responsible for daily of secretarial job
• Handle all incoming call
• Preparing daily report of customers complaints and follow up
• Meeting rooms arrangement
• Assist administrative operational needs

⛩️ Requirements

• Minimum education is Diploma degree, preferably from Secretary, Business, Marketing major
• Excellent in English and Mandarin skills in verbal and written
• Able to work independent and in a team as well
• Able to communicate in Mandarin
• Able to operate Microsoft Office
• Creative and pro-active

🎁 Perks

• Competitive Salary
• Medical Insurance
• THR / Bonus system