Customer Service Executive Jobs

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in 24 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1500 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

Responsibilities:

-Coordinate with sales team to handle the related documents received from field sales.

-Maintain tracking of incoming sales and delivered units.

-Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.

-Liaise with Production to ensure timely delivery.

-Maintain rapport with customers by examining complaints; identifying solutions; and suggesting improved methods and techniques.

-Consolidate respective sale documents to pass to Accounts Department upon successful delivery, installation and commissioning.

-Manage and organize sales documents.

-Meet ISO Objective comply with ISO 9001, ISO 14001 and ISO 13485 requirements.

-Interact with customers to provide information in response to inquire about products and services

-Handle and resolve customer’s complaints.

-Co-ordinate order processing and shipment of goods.

-Help customer to decide what type of products would best suit their needs together with product specialist.

The Ideal Candidate Would Possess:

-Diploma / bachelor’s degree in economics/engineering, preferably specialized in sales and marketing. Degrees in other fields are welcome.

-Good in spoken and written English and Mandarin is a must.

-Candidates with experience in handling paperwork and achieving customer satisfaction preferred.

-Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc.

-Good attitude and shows responsibility.

-Understanding of production and marketing techniques, including production processes and sales analysis.

-Able to work under pressure.