Service Centre Manager - Surabaya

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
At Metso you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.
Job posting end date: 07/04/2023
Main Responsibilities

• Investigate customer feedback, warranties and NCRs to learn and improve
• Ensure all steps of the QA/QC system are understood and implemented
• Regularly talk about safety performance and concerns whilst emphasising that production will never compromise safety
• Create an annual capital expenditure plan and create business cases for each item
• Work with global and local teams to implement new Repair opportunities
• Manage staff utilisation and ensure absorption of overheads meet budget requirements
• Roll out Metso Outotec safety procedures, ‘Life Saving Rules’ and other safety improvement programs at your nominated Service Centre location
• Monitor Service Centre P&L ensuring all costs are managed within set budget requirements and profitability is maintained
• Gain an understanding of each repair job in progress, walk the floor, guide and mentor
• Authorise the issue and return of drawings and technical information under the 'Document Control’ procedure
• Actively promote and participate in local community organisations and events
• Recognise and reward good individual and team safety performance, deal firmly and fairly with poor performance
• Assist in gaining information on key performance metrics for the Repairs team
• Lead and manage the Repairs team and associated Service Centre general operations
• Develop, coach and mentor your immediate team and all employees within the Service Centre
• Liaise with Repairs vendors ensuring company repair procedures are adhered too at all times, repairs are executed safely and to the required quality standard, on time and under budget
• Lead customer visits, demonstrate knowledge of the customer’s jobs, answer questions they may have and promote the Metso Outotec brand.
• Demonstrate strong Safety Leadership
• Work closely with PG’s to maximise equipment improvements and innovations
• Provide technical advice and be innovative – help to improve repair methods, identify ways to improve job efficiency and workshop layout
• Lead HSE meetings, audits and reviews
• Lead incident investigations, understand root causes and implement corrective action

To succeed
Essential

• Proven repair service management experience in progressively responsible positions
• Relevant Technical Qualifications, including a Trade or Tertiary qualification in a related engineering discipline
• Minimum 10 years experience in Maintenance / Repairs within the mining industry
• Leadership training and development

Desirable

• Experienced and familiar with Metso Outotec mining equipment
• Experience with engineering repair procedures and practises
• Experience with reading and interpreting engineering drawings and operational manuals

Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com, twitter.com/metsoofficial