Area Manager (Surabaya) Jobs

Do you have big ambitions and a hunger for growth? Do you want to have great achievements with your skills in one of the biggest education institutes around the world?

Join Wall Street English Indonesia to unleash your potential and reach your dream!

Why work with us?

• We are a team of fun, dynamic, experienced, hard-working and friendly professionals who are committed to quality services and support each other’s growth and success.
• Having been around for over 15 years in Indonesia, we have helped over 20.000 Members across Indonesia in achieving their professional and personal goals through better English
• We have proven our adaptability in the most challenging time by growing our business 40% during COVID-19 pandemic through pivoting our business model from brick and mortar business to a blended ed-tech/lifestyle platform.

Get to Know The Role

As the Area Manager, you are responsible for the overall Centre operations. You are in charge of leading all Centre staff, mainly Sales and Experience teams to ensure top-notch service for our Members and to make sure that monthly set sales targets are achieved. You will also work closely with Head Office teams to plan, execute and review sales, marketing and service activities.

Duties and Responsibilities

• Generate fresh and intentional initiatives to improve business processes and overall performance.
• Embody WSE Core Values (Family, Integrity, Excellence) and instill positive, collaborative, hospitable culture through role modelling.
• Provide timely and accurate reports to CEO/Head of Sales
• Ensure a respectful, safe, pleasant working and learning environment for all Centre staff and Members.
• Improve brand awareness and social media presence through online and offline activities.
• Is responsible for the achievement of Center’s revenue by leading the team through various customer acquisition channels, including referral and retention of current Members.
• Improve current or identify new practices to deliver the best Member experience; improve the Member attendance, engagement and satisfaction.

Required Characteristics

• Excellent interpersonal skills, with cultural sensitivity to deal with diverse nationalities
• Ability to work in a fast-paced environment across all levels and with external vendors
• Excellent communication and presentation skills
• Experience in managing a result/target oriented business to drive profitability
• Strong people management, leadership and project management skills
• Up-to-date with the latest trends and best practices
• Experience in managing a business (P&L) and used to work under sales target
• Min. 5 years’ sales experience and 2 years team management experience (premium B2C product preferred)
• Entrepreneurship’ characteristics
• Customer service orientated and detail-oriented
• Strong analytical skills and data-driven skills
• A minimum of Bachelor’s degree in business or related field
• Fluency in English, verbal and written, is mandatory
• Creative thinker, team player and “can do” personality

If you are a learner with a can-do and go-getter attitude, this role is an excellent opportunity to work with an industry leader that is constantly breaking new ground.

Apply today or contact us to discuss this opportunity.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.