Client Support Agent (Midnight)

Client Support Agent (Midnight)

Responsibilities:

• Handle customer enquiries, advice, and suggestions.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Process institute KYC(Know your customer) verification, contact the customer when their verification meets any problem
• Handle customer complaints, any special cases or ad hoc tasks.
• Handle customer tickets, online enquiries, and email correspondences from customers.

Requirements

• Interested in the crypto industry.
• 1-year experience in customer service (preferred), fresh graduates are also welcome to apply.
• Passionate for the customer service industry and can accept to work under different work shifts.
• Business Level in English and Chinese.
• Ability to work under pressure with strong communication skills.

客户支持专员（大夜班）

职责：

- 回复客户的工单，为客户提供在线查询和邮件回复服务。

- 处理客户的查询、意见和建议。

- 支持其他业务部门与客户联络，准确记录客户要求和建议，并以文档形式提供反馈。

- 处理客户投诉、任何特殊情况或临时任务。

- 处理企业KYC（Know your customer）验证，当验证遇到问题时联系客户

要求：

- 商务英语和中文水平。

- 至少1年客户服务经验，也欢迎应届毕业生。

- 抗压性高，具有很强的沟通能力。

-对客户服务行业充满热情，可以接受不同的轮班工作，包括晚班和夜班。

- 对加密货币行业感兴趣。