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B2B Support Agent Jobs

B2B School Support Officer Area Yogyakarta
By Quipper At Yogyakarta, Indonesia
Memelihara hubungan baik dengan sekolah;
Membantu sekolah dalam meningkatkan sistem belajar mengajar dengan memanfaatkan Quipper School Premium;
Memberikan layanan konsultasi terkait penggunaan Quipper School Premium dengan memanfaatkan ilmu pendidikan (metode belajar, pedagogi) sebagai dasar untuk meningkatkan sistem belajar-mengajar;
Menyediakan laporan dan evaluasi penggunaan;
Menerima masukan dari guru dan menyampaikannya ke tim terkait;
Membantu guru dan siswa untuk mengatasi masalah terkait penggunaan Quipper School Premium.
Freelance Player Support Agent (Native Level Of Japanese)
By MoGi Group At Indonesia
Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
Critical thinking skills to be able readily offer clients and players innovative solutions
Essential skills and experience required:
Supporting the community managers with ad-hoc tasks
Experience in Translation, Communication, Customer Service or similar
Passion for gaming and ideally experience working in the gaming industry
B2B And Events Support Lead
By Kopi Kenangan At Jakarta, Indonesia
Min 4 years of experience in B2B sales, Events Management, and Brand, preferably in a related industry.
Coordinate event logistics, including venue selection, vendor management, and budgeting.
Excellent organizational abilities and the ability to multitask and prioritize effectively.
Bachelor's degree in any major
Business level english speaking and writing proficiency
Creative mindset with the ability to generate innovative ideas for B2B strategies and event concepts.
Client Support Agent (Midnight)
By Antalpha At Indonesia
1-year experience in customer service (preferred), fresh graduates are also welcome to apply.
Ability to work under pressure with strong communication skills.
Handle customer tickets, online enquiries, and email correspondences from customers.
Handle customer enquiries, advice, and suggestions.
Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
Handle customer complaints, any special cases or ad hoc tasks.

Are you looking for a job that allows you to use your customer service skills to help businesses succeed? We are looking for a B2B Support Agent to join our team and provide exceptional customer service to our business clients. If you have a passion for problem-solving and a commitment to providing excellent customer service, then this is the job for you!

Overview:

B2B Support Agents are responsible for providing customer service and technical support to businesses. They answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They must be knowledgeable about the products and services offered by their company and be able to communicate effectively with customers. They must also be able to work independently and in a team environment.

How To Become an B2B Support Agent:

To become a B2B Support Agent, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills.

B2B Support Agent Skills:

• Excellent customer service skills
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills

What is B2B Support Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and tools
• Knowledge of technical support processes and procedures
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures

What is B2B Support Agent Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues and provide solutions
• Resolve customer complaints in a timely manner
• Provide product and service information to customers
• Update customer information in the customer service database
• Follow up with customers to ensure their issues have been resolved
• Monitor customer service metrics and provide feedback

What is B2B Support Agent Experience?

• Previous experience in customer service or technical support
• Experience with customer service software and tools
• Experience with troubleshooting technical issues
• Experience with customer service best practices
• Experience with customer service policies and procedures

What is B2B Support Agent Qualifications?

• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills

B2B Support Agent Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service or technical support
• Training in customer service best practices
What tools help B2B Support Agent work better?
• Customer service software and tools
• Knowledge management systems
• Live chat software
• Help desk software
• CRM software
• Project management software
Good tips to help B2B Support Agent do more effectively?
• Listen carefully to customer inquiries and provide accurate solutions
• Stay up-to-date on product and service information
• Follow up with customers to ensure their issues have been resolved
• Monitor customer service metrics and provide feedback
• Be patient and courteous when dealing with customers
• Use customer service software and tools to streamline processes
Common B2B Support Agent interview questions?
• What experience do you have in customer service or technical support?
• How do you handle customer complaints?
• What customer service software and tools are you familiar with?
• What do you consider to be the most important customer service best practices?
• How do you stay up-to-date on product and service information?
• How do you prioritize tasks when dealing with multiple customer inquiries?