Account Manager (It Outsourcing)

An Account Manager is responsible for fully understanding a client's needs and determining whether a business can meet those needs. An Account Manager oversees a team to ensure the company's products or services are delivered on time, on budget and up to the client's standards.

• Maintaining a database of contact information.
• Compiling and analyzing data to find trends.
• Staying current on company offerings and industry trends.
• Following up with prospects several times throughout the sales cycle to ensure needs are being met.
• Providing support for clients by learning about and satisfying their needs.
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
• Handling complaints and negotiations.
• Developing sales strategies and setting quotas.
• Making cold calls or reaching out to prospects.
• Presenting and demonstrating the value of products and services to prospective buyers.

Requirements:

• Excellent verbal and written communication skills.
• Strong time management skills.
• Have experience in IT or IT outsource industry
• Bachelor’s degree in business, marketing, or related field.
• Ability to understand client needs and handle the negotiation process.
• The drive and energy to manage multiple accounts while looking for new opportunities.
• Some fields may require additional certifications or licenses.
• Comprehensive and current knowledge of company offerings and industry trends.