Sales Support Representative Jobs

– Sales Support

Abstract: Sales Support responsibility is to provide product options and materials that are

aligned with customers’ requirements and budget.

Upon agreement of material, his/her work includes preparing price estimation for

the customer and ultimately work with procurement to deliver the products to the

customer to ensure customer satisfaction

Tasks Description:

·Evaluate customers’ requirements and provide product options that are in line customers’ budget profile

·Prepare quotation for sales with options included to ensure full visibility of the solution to the customer

·Process internal sales order

·Process change order if any

·Follow up with procurement on delivery date and track

·Ensure UAT accuracy

·Input accurate project cost and report to finance

·Assist in preparation for mock up including product selection, vendor selection and ensure the cleanliness of the products. This automatically includes the collection of the mock up once the process has been completed

·Assist sales in preparing tender documents

·Assist sales in preparing project delivery schedule by working with delivery and installation team

·Assist sales in creating project progress reports for customer including letters

·Analyze project cost to ensure margin accuracy

·Document approvals from management for price, cost and letters

·Document approvals from customers for materials, UAT and change order

KPI

·Customer satisfaction

·Cost estimation accuracy for each project

·Complete document and approval keeping

·Achieve team sales target

·Achieve team margin target

Secondary Tasks/Responsibilities

·Stock accuracy for showroom and mock ups

• Update and maintain pricing for BWI e commerce platforms

Profile Requirements:

·Male or Female with at least 2 years of design experience

·Degree in Interior Design preferable

·Proficient in Word, Excel and PPT

·Proficient in administration and filing

·Proficient in English both written and spoken

·Have excellent communication skills

·Able to work independently but as part of a team

·Ability to work long hours if required