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By PT Granitor Systems APAC
At Bandung, Indonesia
Are you looking for an exciting opportunity to use your technical skills to help customers? We are seeking a Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!
What is Technical Support Representative Skill Requirements?
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to troubleshoot and diagnose technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to stay organized
What is Technical Support Representative Qualifications?
• High school diploma or equivalent
• Previous experience in a customer service or technical support role
• Certification in a technical field (e.g. A+, Network+, etc.)
What is Technical Support Representative Knowledge?
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
What is Technical Support Representative Experience?
• Previous experience in a customer service or technical support role
• Previous experience in a help desk or call center environment
What is Technical Support Representative Responsibilities?
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Provide technical support and guidance to customers
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and issue resolutions
• Escalate customer issues to
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