Key Account Manager (Recruitment Consultant)

We’re looking for a Key Account Manager to join our Sales team, to drive the customer success and customer experience function across TalentHunt, build interactions with customers, as well as solve their problems and needs. She/he will also encourage the customer to get the best from what we offer and think of ways to improve and systematize customer experience. She/he will manage client retention rates, job renewal (farming), and upsell different products line to clients through business transformation.

What You’ll Be Doing

• As a consultant for our hiring partners, providing the business solutions through Glints products
• Work to perform in analyzing Glints key customers' satisfaction and needs, which may open up new opportunities for cooperation
• Identify the client's value chain and ultimately create value map strategies for our own set of customers
• Manage client retention rates, job renewal (farming), and upsell different products line to Glints’ key clients (increase wallet share)
• Manage long term partnerships and provide outstanding service to the client on commercial and rally for differentiated support from the larger organization (CLV)
• Become a single point of contact for the whole recruitment process

Who We Are Looking For

• Able to develop account development plan for each of Enterprise and Key Accounts
• Knowledge of pricing and revenue management principles and practices
• Min. 3 years of working experience in sales, account management, customer-facing success, support, or other relevant roles
• Process-driven: high attention to detail, with a process and solution-oriented mindset
• Must have a positive attitude
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Comfortable working with early-stage products, i.e. you work well with uncertainty and like taking responsibility
• Must have - Advanced English proficiency: able to converse and write well in English
• Comfortable talking with the CEO level and dealing with enterprise accounts
• Proven track record of exceeding or high achievements in individual targets either in sales, key account management, or a similar function