Head Of Quality Jobs

THIS POSITION IS FOR ONE OF ORBIT JOBS CLIENTS

Our client is looking for a Head of Quality

:

• Lead, direct, and develop a departmental team
• Analyze business processes and job descriptions, identify issues related to quality
• Elaborate an annual program of projects with quarterly objectives and targets
• Responsible for onboarding program of departmental new hires
• Set up quality control methodologies, parameters and KPIs per position
• Supervision of screening, proofreading & editing, and operational call monitoring activities
• Team Leadership, Coaching & Training
• Strategy; Research & Development
• Develop measurement and collection tools and supervise use of these tools
• Quality and Internal Control Implementation
• Quality Management Program
• Develop company Quality strategy
• Assist business process owners to develop business processess, workflows and related materials including policies, SOP, and reports
• Coaching, mentoring, guiding, supervising and training of team members
• Develop a quality management program to ensure productivity and performance can be measured and meets the Company standards
• Supervise documentation related to Quality Management Program
• Provide research on new or improved methodologies and quality management tools

Requirements:

• Methodologies in quality
• Bahasa Indonesia proficiency
• Experience:
• Language Skills:
• Internal audit
• Compliance Committee organization and implementation
• Familiar with modern quality control technologies
• Leading Quality teams
• Laws and Regulations in relation to Quality, Quality systems, Anti-bribery management Systems, Compliance
• Education:
• English proficiency, both verbal & written
• Technical Skills:
• Bachelor Degree in a discipline or field relevant to quality, quality control, compliance
• Post-graduate training in quality
• Other languages an asset
• Minimum 3 years’ experience in leading a quality department.
• Quality in a multi-country environment
• Techniques in quality systems management