Client Service Associate Jobs

As a Client Service Associate you will be responsible for managing the Front Office relationship for all business requests in Onboarding/Remediation/Renewals. You will facilitate the end to end client onboarding KYC process, incorporating all due diligence documentation in to the KYC platform.

This Role You Will

• Liaise regularly with the business to conduct workload planning, review status of key onboarding's and prioritize open requests
• Frequently interact with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
• Conduct in-depth analysis on the ownership structure of the client on publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required while working closely with the Front O ffi ce and potentially direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Manage new business requests received from the Front Office and oversee the KYC process end to end
• Stay informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the region and execute process improvements
• Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global regulatory requirements
• Act as an SME and Due Diligence expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence requirements

You will be successful in this role if you have:

• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• A strong aptitude for strategic thinking and tactical execution
• Proficient in MS Office (Excel, PowerPoint, Word)
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Bachelor's Degree with minimum 5 years of experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry
• Ability to use data to create metrics and reporting

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.