Associate Client Project Manager

Want to be a part of our team?

Coordinates all aspects of a product or service offering project for a client, from inception to installation.

Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements.

May work at client site from time to time.

Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.

Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.

Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.

Typically oversees schedules and budgets to ensure goal attainment.

This job manages specific projects that have a distinct beginning and end.

Working at NTT

The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

Key Roles And Responsibilities

• Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Ensuring clear and concise communications to all stakeholders
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Engage with stakeholders to deliver projects from original concept through final implementation
• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Manage the delivery of the project/programme, including rigorous scope control and change management
• Documentation and management of risks and issues

Knowledge, Skills, And Attributes

• Decisive with good attention to detail ability
• Competent in project change management
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to promote project services to both internal stakeholders and external clients
• Good influencing ability whilst taking a collaborative approach
• Excellent team-building skills and ability to work in high-pressure environments
• Passionate, strong initiative, self-driven with a commitment to succeed
• Good business acumen and commercial skills
• Excellent client-centricity skills and ability to work at client sites
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Ability to manage urgent and complex tasks simultaneously

Academic Qualifications And Certifications

• ITIL certification is preferable
• Project Management degree or equivalent with a moderate level of related experience
• Relevant project management certifications preferably PMP

Required Experience

• Demonstrated competency in project change management
• Demonstrated moderate level project management experience preferably in a multinational professional services environment
• Proven experience managing expectations when balancing alternatives against business and financial constraints
• Proven client engagement experience
• Demonstrated understanding of the project life cycle

What will make you a good fit for the role?

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!