Client Project Manager Jobs

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Coordinates all aspects of a product or service offering project for a client, from inception to installation.
Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements.
May work at client site from time to time.
Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.
Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.
Typically oversees schedules and budgets to ensure goal attainment.
This job manages specific projects that have a distinct beginning and end.
Working at NTT
The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).
Key Roles and Responsibilities:

• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Engage with stakeholders to deliver projects from original concept through final implementation
• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Ensuring clear and concise communications to all stakeholders
• Documentation and management of risks and issues
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Manage the delivery of the project/programme, including rigorous scope control and change management

Knowledge, Skills, and Attributes:

• Good influencing ability whilst taking a collaborative approach
• Competent in project change management
• Excellent team-building skills and ability to work in high-pressure environments
• Ability to promote project services to both internal stakeholders and external clients
• Good business acumen and commercial skills
• Ability to manage urgent and complex tasks simultaneously
• Decisive with good attention to detail ability
• Excellent written and verbal communication skills
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Ability to establish strong relationships with internal stakeholders and external clients
• Passionate, strong initiative, self-driven with a commitment to succeed
• Excellent client-centricity skills and ability to work at client sites

Academic Qualifications and Certifications:

• Relevant project management certifications preferably PMP
• Project Management degree or equivalent with a moderate level of related experience
• ITIL certification is preferable

Required Experience:

• Proven experience managing expectations when balancing alternatives against business and financial constraints
• Proven client engagement experience
• Demonstrated moderate level project management experience preferably in a multinational professional services environment
• Demonstrated competency in project change management
• Demonstrated understanding of the project life cycle

What will make you a good fit for the role?