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Company | Traveloka |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pengembangan Perangkat Lunak |
Expires | 2023-07-30 |
Posted at | 10 months ago |
It's fun to work in a company where people truly BELIEVE in what they're doing!
- Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders.
- As a technical subject matter expert during the booking investigation process with our technical team as well as our partner
- Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support.
- Provide technical operations support for internal and external stakeholders of Traveloka Accommodation products and systems.
- Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution.
- Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.
- Excellent communication skills (verbal and written) and ability to present concepts/ideas to different types of audiences.
- English language fluency (verbal and written) is required.
- Strong end-users documentation skills.
- Bachelor's degree from a reputable university.
- Extensive work experience in product support or software technical support or having experience/project/technical proficiency is preferable.
- Strong task prioritization & execution in a dynamic and fast-paced environment.
- Computer science or an IT-related major is an advantage, fresh graduates are welcome to apply.
- Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
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