Senior Ecommerce Account Manager

Job TitleSenior Ecommerce Account Manager

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
The Personal Health Team is united in its mission to develop meaningful innovations that deliver on the real needs of people around the world. With a focus on health and well-being, Philips Personal Health products are used throughout the home, from the kitchen to the nursery, and from morning to night. Whether inspiring a sense of style with its award-winning Philips Norelco shaving and grooming products or helping parents feed their babies more naturally with its #1 mom recommended Philips AVENT baby bottle, we are continuously looking for new and better ways to deliver against the needs of families and individuals through insight-driven innovation, accelerated operational excellence, and by having the best people in the industry to lead the charge.
We are looking for an entrepreneurial mindset who thrives on driving sales performance on Ecommerce. You will be part of the growing D2C team and D2C business in Personal Health categories, working closely with your peers in media strategy, campaign performance, analytics, CRM and consumer care.
In this role, you have the opportunity to make life betterYou will be responsible for managing the performance and operations of the Philips Direct-to-Consumer (D2C) E-commerce website. You will be leading the development and implementation of the E-commerce sales strategy for Philips, while optimizing the performance of the digital channels.
You are responsible for

• Responsible for achieving budgeted sales volumes, prices and profit margin and accountable for managing the sales orders.
• Oversees the proper procedures for handling and sale of the optimal product portfolio.
• Optimize the daily sales (D2C) and realize the budgets, planning and targets.
• Drive selling-out, ensure profitability and growth of the e-commerce channel by continuously optimizing the e-fundamentals, including e-Distribution, e-Shelving, e-Merchandizing and e-Pricing.
• Establish clear short- and long-term e-commerce strategy and management of the Philips e-Shop, together with external and internal stakeholders.
• Responsible for inventory control and loss prevention management. Ensure that all loss prevention matters are reported, investigated and corrected in a timely manner when related to ecommerce.
• Monitor the customer experience and purchase path to improve purchases rate and provide data expertise to deploy & adapt the strategy.
• Systematically analyzing and reporting of sales results, expectations, market, competition and trends to make proposals for improvement.
• Audit online sales channels to ensure policies, procedures and standards are met. Inspects product to ensure the quality is line with pricing practice.

To succeed in this role, you’ll need a customer-first attitude and the following

• Proven success in delivering strong digital performance and sales growth through digital platforms.
• Experience or exposure to digital marketing, CRM, and/or digital media activation.
• Comfortable with data, visualization of data, dashboards, particularly performance management.
• 8 – 12 years of working experience with at least 5 years in a commercial (sales) eCommerce role, leading the coordination and management of online merchandising.
• Excellent verbal communication, presentation skills and writing proficiency.
• Experience in online promotions management, portfolio analysis, and pricing strategy for online commerce.

How we work at PhilipsOur newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.