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Product Operations Analyst Jobs

Company

Traveloka
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Pengembangan Perangkat Lunak
Expires 2023-08-06
Posted at 10 months ago
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!


‎



  • Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution with minimum supervision
  • Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders
  • As a technical subject matter expert during the integration process with our partner as well as develop/improve current SOP & business processes
  • Provide technical operations support for internal and external stakeholders of Traveloka Accommodation products and systems and manage the coordination independently
  • Able to identify pain point, produce insights and propose tangible, detailed improvement for the products managed
  • Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support.


‎


Requirements


  • English language fluency (verbal and written) is required.
  • Excellent communication skills (verbal and written) and ability to present concepts/ideas to different types of audiences.
  • Extensive work experience in product support or software technical support or having experience/project/technical proficiency is preferable.
  • Computer science or an IT-related major or STEM major
  • Strong task prioritization & execution in a dynamic and fast-paced environment.
  • Strong end-users documentation skills
  • Bachelor's degree from a reputable university.
  • Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
  • Minimum 2-3 years of experience.
  • Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.


‎


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!