Product Engineer Jobs

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Importance Of The Role

Product engineers contribute to revenue optimization and maintaining high partner satisfaction by providing consultancy and support for ongoing and future monetization projects. Before commercial launch, a project team provides insights based on their knowledge of competitors, market, and application-to-person (A2P) fraud scenarios. After a commercial launch of a project, product engineers attend to requests from internal and external stakeholders and ensure each project's full monetization potential.

Responsibilities

• Write financial/activity reports on the fly to dive deep into trend irregularities and establish what is driving anomalist traffic activity.
• Monitor A2P traffic trends in our firewall deployments, making sure all technical and commercially agreed terms are met, and problem-solving around issues that may arise.
• Act as a facilitator and data specialist to mobile network operator (MNO) business owners and their technical teams - maximizing untapped revenue streams which emerge as a consequence of conducting deep targeted traffic analysis.
• Develop strong 'In Life' and commercial partnerships with MNO business owners.
• Carry out daily checks to minimize revenue leakage & resolve billing discrepancies transparently with support.

Qualifications

• A strong understanding of the telecommunications/SMS business is an advantage.
• Good commercial acumen and previous experience working directly with business owners.
• 2-3 years of experience in a similar role (e.g., Business Analyst/Analytics).
• Ability to analyze and translate data into business propositions enabling customers to drive their revenue targets.
• Experience designing and generating detailed reporting and real-time dashboard components adhering to best practices and leading industry standards.

Why our employees choose us (and stay)?

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Connect globally – Work with people from all over the world. We put the “global” in globalization.
• Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
• Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
• Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.