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Company

Astra Financial Indonesia
Address Area DKI Jakarta, Indonesia
Employment type CONTRACTOR
Salary
Category Jasa Keuangan
Expires 2023-07-31
Posted at 10 months ago
Job Description
  • Request analyze priority & severity of each ticket
  • Process monitoring and support daily data operations
  • Monitor comments and feedback of Moxa app on Google Play
  • Ensure SLA to respond and SLA to resolve is met, to minimize disruption to the business met SLA
  • Follow up complaiin via WhatsApp within SLA
  • Listing all complain that related to Astra Financial's product under Moxa App
  • Follow through till the closure of the ticket


Minimum Qualifications


  • Attention to detail and willingness to work
  • Undergraduate student in any field
  • Good in english (reading, speaking, listening, and writing)
  • Able to explain technical or difficult concepts easily dan rally cross-functional teams to solve problems with high impact.
  • Awesome communicator
  • Organized
  • Team Player