Merchant Engagement Associate Jobs

About The Role

As a Merchant engagement associate, you will be supporting the Sales and marketing and Sales Strategy team to build and maintain a strong relationship with every stakeholder (internal & external) to grow all of the unmanaged merchants in Gojek ecosystem. You will work closely with BPO vendor to manage all the tele sales and account development team, conduct a regular business review with them and help them to reach the targeted objective.

What You Will Do

• Become a COE of merchant engagement framework for region team
• Maintain relationship with BPO vendor and regularly evaluate their productivity
• Assisting Sales Marketing Merchant Engagement in managing milestones, timeline, as well the stakeholders engagement related to the managed projects
• Develop and updating Key Insights and Analysis related to Unmanaged merchants performances

What You Will Need

• Having ability to turn insight into actionable plan
• Experienced in managing large business partner such as distributor or outsourcing vendor
• Have experience in basic data analytics (query/ SQL)
• Minimum 2 - 3 years experience in field sales or telemarketing, especially with a proven track record of managing local / regional business in reputable companies
• Strong business acumen with proven track record in stakeholder management

About The Team

• Merchant Engagement is a team that is very passionate to build and improve the digitization of MSME business, especially unmanaged merchants of Gojek nationwide. We like to play the game with multiple stakeholders both internal and external. We also love playing with data and are working closely with the region team to brainstorm and A/B test together as well as learn from it

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.