Marketplace Operations Manager (Singapore)

About Peeba
Peeba is a B2B wholesale marketplace designed to help independent retail stores across Asia thrive. Since launch, we have helped thousands of independent retailers across 13 markets in Asia by connecting them with over 2,000 unique brands from around the world. Our business is growing fast, with significant traction, and we are backed by Y-Combinator, Headline Ventures, Rebel Fund, Nordstar Ventures, and more.
Discover an exciting career opportunity at a rapidly growing rocket ship startup that will give you the environment and the freedom to excel. Join us on our mission to become the intelligent operating system that powers the future of commerce, and transform the way local retailers buy for their stores.
As our Marketplace Operations Manager you will be responsible for the Peeba Marketplace‘s Operations for all customers (Buyers & Sellers) /channel/territory to ensure a premium customer experience, while catalyzing growth and profitability, maximizing service, and optimizing order book productivity. You would also be in charge of leading and building the Marketplace Operations Team (MPO) to deliver against the Operational and Commercial strategies, implement the business and standardize, simplify and optimize processes for reliable and efficient follow through.
Key accountabilities

• Partner cross-functionally, build and maintain strong/close relationships within Marketplace (Marketing, Business Development, Brand, Planning, Finance) and outside of Marketplace (Buyers, Supply Chain, Vendor Management, payment partners) to flawlessly execute the business, product launches, and key initiatives.
• Design and implement CRM plans and activities
• Lead, nurture, educate & inspire Operations team to flawlessly implement the business.
• Work with logistics team to ensure smooth supply chain processes
• Drive and influence problem solving activities and demonstrate end-to-end process thinking
• Design and implement vetting processes to ensure the highest sellers on-boarding quality
• Build, Monitor and improve KPIs (Service, Deliveries, Order Book Health, Cost to Serve, Quality, Supply Coverage) to ensure team performance against MPO aligned targets.
• Demonstrate strong leadership skills by actively seeking information, listening to key constituents, understanding what needs to be achieved and influencing change, when needed
• The ability to multitask with an awareness of tight deadlines
• Build and develop the MPO Team in creating a Culture of Innovation through a growth mindset, sparking curiosity and a proactive approach for problem-solving
• Monitor activities performance and make recommendations for improvement.

Requirements

• Ability to work independently and prioritize tasks effectively
• At least 6 years of experience in operations, preferably in the e-commerce industry
• Experience in managing teams and leading operational improvement initiatives
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Knowledge of relevant regulations and industry standards
• Bachelor's degree in business administration, supply chain management, or related field

If you're passionate about operations management and are excited about the opportunity to help retailers succeed in Southeast Asia, we want to hear from you.