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Edc Merchant Engagement Manager

Company

PCS Group
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Jasa TI dan Konsultan TI
Expires 2023-07-06
Posted at 11 months ago
Job Description
  • Work cross-functionally with our internal teams to make sure merchants have the best possible experiences.
  • Develop and implement of plans, tactics, trainings and activities to ensure merchant satisfaction
  • Represent our company’s moral and ethical standards and be expected to conduct yourself in a professional and courteous manner to merchants and co-workers
  • Review performance of vendors
  • Collect and synthesize merchant feedback to influence the improvement of existing products and processes.
  • Strategize to improve merchant activity and performance
  • Build and roll-out best practices for in-store operations and defining service level agreements for vendors.
  • Able to build a strong rapport with high level executives
  • Able to coordinate, monitor, enroll and schedule merchant needs for training or education
  • Able to track and compile data at will
  • Managing merchant relationships
  • Perform day to day merchant operation support including request, ad hoc services, and service improvement
  • Pitching and negotiate new features and campaign opportunities
  • Making day to day decision related to merchant services operations.
  • Become the first layer of merchant interface for day to day communication
Minimum Qualifications
  • Having a hobby of sports and music is an added value
  • Ideally 3-4 years of relevant work experience in Payment Company
  • Bachelor's degree in any majors
  • Skillset: Experienced at communication management for merchant (customers)
  • Advanced proficiency in Ms Office, particularly with Excel and Powerpoint
  • Age max. 40 years old
  • Core responsibility: Handling communication especially merchant relationship management & merchant management
  • Having some experienced at vendor management
  • Having experience on handling merchant issues
  • Well-written and spoken in English
  • Good team player and capable leader, positive attitude, eager to learn for for building and structuring online interactions, able to collaborate with the team to achieve team goals and lead any initiative to boost team engagement;