Service Manager- Indonesia Jobs

Make A Difference For Those Who Make The World™

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You’ll Do

As a Service Manager, you’ll be part of our global Tools & Outdoor team located in Indonesia. You’ll get to:

Manage services team and operations including services networks to ensure excellent delivery of services to customers providing competitive advantage to company’s products. Manage operational performance, parts sales, inventories and service activities. Map and setup Authorized Service Center in the country.

• Implement and maintain service related Key Performance Indexes for the
• Work with Finance to ensure right pricing structures for spare part products.
• Lead repair technicians and service coordinators
• Organize service training for Authorized Service Center around the country
• Manage spare sales, parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels
• Work closely with SEA Regional office to implement service guidelines
• Coordinate with dealer on product service requirements
• Appoint, control and train Authorized Service Centers around the country
• Review and improve existing service network to ensure effective coverage on support to customer.
• Work with sales and marketing to provide support for sales / promotion activities.
• Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction

Who You Are

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

• At least an Engineering Diploma
• Good analytical thinking and decision-making skills
• Experience in consumer services will be an added advantage.
• Proficient in MS Office application and basic computer application. SAP knowledge is an advantage.
• At least 5 years’ experience in running service operation as well as service management program.
• Strong management and leadership capability
• Good communication and interpersonal skills

How You’ll Feel

Being Part Of Our Team Means You’ll Get To

We want our company to be a place you’ll want to be – and stay.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera ®, and online university.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.

Requisition Number

97352BR

Business

T&O - Global Ops

No. of Positions

1

Function

Engineering Services

Featured Category on SBD Careers

Engineering, Manufacturing

Region

APAC

FLSA (For US Only)

Exempt