Senior Human Resources Service Technician

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
Remote/Hybrid position-time in the office is required
Specialized HR customer service position with an emphasis on excellence, privacy, compliance and versatility. The position will identify, research, process, resolve and respond to customer inquiries and correspondence regarding benefits, payroll, or other HR functions.
Required Work Experience

• 2 years of experience in customer service-prior HR experience preferred

Required Education

• High-School Diploma or GED in general field of study

Required Licenses

• N/A

Required Certifications

• N/A

Preferred Qualifications
Preferred Work Experience

• 1 year of experience in payroll, finance, or accounting
• 3 years of experience in human resources

Preferred Education

• Associate's Degree in general field of study

Preferred Licenses

• N/A

Preferred Certifications

• Notary: National Notary Association Certified

ESSENTIAL Job Functions AND RESPONSIBILITIES
LEVEL ONE

• Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
• Process personnel tasks assigned in HRIS for status changes and personnel record keeping.
• Perform accurate, timely maintenance involving salary activity, title changes, organizational changes, new-hire setup, and all other personnel activity.
• Ensure benefit options and payroll deductions are processed accurately and timely
• Review employee personal data entry for accuracy. Coordinate with payroll for electronic data entry. Recognize and research computer system discrepancies affecting employees.
• Serve as the primary contact for employee benefit and payroll questions for assigned employee group(s).
• Determine and maintain eligibility for employee benefits in accordance with policy, procedures and contract provisions; updates HRIS system to reflect the start, stop or change of benefits; responds to employee questions concerning benefits; accepts routine written or verbal inquiries and takes responsibility for resolution of complaints.
• Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.
• Ensure all new hire paperwork is complete and accurate.

LEVEL TWO

• Provide support for special projects.
• Complete reconciliation for benefit vendor invoicing and billing.
• Support escalated resolution requiring cross-department research and coordination.

LEVEL THREE

• Process system files and reconcile transactions to ensure accuracy
• Provide HR support for all HR employees.
• Provide HR support for all BCBSAZ executives (director and above).
• Provide training and mentor levels one and two.

ALL LEVELS

• Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
• Perform all other duties as assigned.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Our Commitment
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.