Regional Logistics Senior Associate, Cross Border (Sea Freight)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Cross Border Team is split into 3 main teams, Commercial, Logistics and Business Operations. This role lies within the Logistics Vertical in the Cross Border team, in particular looking after the Sea Freight operations. The Cross Border Logistics team’s objective is to build competitive logistics products and customized solutions to support various sales channels in winning deals and growing the business. As a local member of the Cross Border Logistics team, the incumbent will be working closely with Regional Logistics Manager and Project Manager to manage vendor communications, negotiations and ensure operational stability.

This role exists with a main objective of bridging the gap between the regional team and the local operations, to ensure that our solutions are well customized to the local environment, taking into account the best practices from other regions. The Logistics Associate is expected to work with various stakeholders, from local operations team, to both local and regional commercial teams in ensuring a balance between the commercial needs and operational constraints.

Responsibilities

• Oversees overall operational performances of current solutions/products
• Establish visibility on key deliverables and KPIs
• Understand sales channel‘s business goals and objectives
• Responsible for placing booking for containers and checking respective shipping schedules
• Maintain close relationships with local operations teams and internal stakeholders to ensure operational alignment for FTL/FCL/Adhoc shipments and collaboratively enhance process efficiency
• Billing/financial reporting (costing)
• FCL/FTL Adhoc quotations and execution in a timely manner
• Manage Jira queries for export, import restrictions
• Responsible with monitoring vendor ops performances and key practices for for FCL/Adhoc shipments
• Requirements/Needs Gathering from in-country sales teams and feedback to Regional PMs for decision making
• Provide updates on initiatives and projects managed
• Responsible for collating and presenting weekly/monthly performances on costing/quotation process/vendor’s capability to stakeholders
• Able to bridge and streamline vendor practices against industry market rate and FCL/FTL operations
• Maintain preferred vendor listsL2 escalations - liaison with management (internal and external)
• Work with the Solution Team to define project scope, goals and deliverables
• Follow up closed won deals (eg, Check import/export docs, communicate with supplier on stuffing arrangements and etc,.)
• Enhance standard process flow for FTL/FCL/Adhoc shipments with relevant stakeholders: eg. Sales team, Supply team and Local warehouse team
• Maintain updated vendor costs
• Keep abreast of existing solution blockers and opportunities and update Regional PMs

Requirements

• Working knowledge of Google Suite (Sheets, Slides and Docs)
• Excellent communication skills to communicate with stakeholders
• Language proficiency in English and Bahasa. Proficiency in Mandarin is a plus.
• Self-starter attitude and able to work with minimal supervision
• Detail oriented
• Responsibility and accountability
• Bachelor’s Degree in any related field
• Strong analytical skills
• Min. 1 - 2 years in logistics/cross border experience

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