Sea Import Assistant Manager

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people’s actions are guided by our core values – Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it’s the people who brought us to where we are right now, and it’ll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

About The Role

The role of the International Freight Forwarding Sea Import Operations Assistant Manager is to supervise and contribute to the work performed by the team of IFF Sea Import Operators that coordinates and organizes the domestic and international transportation of goods.

What You Will Be Doing

• Integrate and train new staff in their team, especially during changes in processes, or in the organizational structures, etc
• Review the Customer SOP during the implementation stage (A & B customers)
• Analyzing and provide root cause analysis on service deviation, propose corrective and preventive action and monitor proper implementation
• Monitoring OC KPI performance and report to line management & Risk Control Team
• Maintain communication with Consignee, Carriers, Suppliers, Field Operations, Network, and other Bollore Dept. to secure correct documents and information flow.
• Set up client contract/ commitment review meetings on a regular basis and provide feedback to the line management
• Manage the team, disseminate information upwards and downwards (support and back-up). Check the quality of the team’s work, ability to meet deadlines, productivity, and transfer the knowledge required to perform the work
• Constantly updated on Customs/Government’s regulations and policies, in order to avoid any conflict during Operations
• Analyze reports coming from Customer Operations Support and International Freight Forwarding Operators
• Check TSL Inward Manifest draft
• Responsible for the data Quality of the team
• Manage Our Import Consolidation Services through 3rd Party Vendor
• Assess and identify training needs, opportunities and requests for promotion and remuneration requirements for their staff, and forward them to their line management
• Work closely with the Network/Procurement/Suppliers(Carriers, Co-loaders, Trucking companies), to ensure the best services rendered at the most competitive rates
• Check and follow up for Overpayment to Shipping Line
• Monitor the proper execution and the correct use of the resources required to perform the activities based on Performance Tool

Requirements

THE SUCCESSFUL CANDIDATE

Essential:

• Supply Chain, Logistics, International freight forwarding, Customs clearance business process understanding
• Minimum 3 years of experience in an International Logistics/Freight Forwarding Company and in a fast paced and dynamic multi-cultural multi-national company environment.
• Bachelor’s Degree from any major or relevant qualification

Desirable:

• Logical thinking & Strong analytical Skill
• Excellent oral, written English
• Numeracy & Statistics Skills
• Good Microsoft Outlook, Teams, Word, Excel and Power Point

Benefits

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.