Operational Manager Outlet Jobs

PT. Kopi Kina Indonesia is a company that operates in various sub-businesses, including a coffee roastery that focuses on B2B ventures with large corporations, a coffee machine factory under the Madmax brand, coffee retail in the form of Kopikina Roastery Retail, Kina Senopati, and Kopikina Tebet, and the Huvaglan Air Purifiers line.

This is a full-time on-site Operational Manager Outlet role located in Jakarta, Indonesia. The Operational Manager Outlet will oversee the day-to-day activities of our coffee retail branches, including managing inventory levels, monitoring sales performance, and ensuring customer satisfaction. The successful candidate will also be responsible for recruiting, training, and supervising Outlet staff, resolving customer complaints, and working closely with the Marketing team to develop and implement promotional strategies.

• Willing to work flexible hours and available on weekends
• Excellent communication skills and ability to lead and motivate a team
• Proficient in Microsoft Office and point-of-sale systems
• Proven track record of meeting/exceeding sales goals and KPIs
• 3+ years experience in a retail management position, preferably in F&B or Hospitality industry
• Highly organized, detail-oriented and able to think critically and solve problems
• Fluency in English and Bahasa Indonesia
• Bachelor's degree or higher in Business, Management or related field