Operational Excellence (Opex) - Process Improvement Supervisor

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Identify gaps and pioneer new ways to optimize warehouse processes
• Work closely with warehouse operations team and management team
• Lead initiatives to implement continuous improvement projects, including cost saving projects
• Design report to monitor operational performance and enhance operational visibility
• Lead and initiate; Kaizen, Lean, and VSM (Value Stream Mapping) training/workshop

Requirements

• Identify gaps and pioneer new ways to optimize warehouse processes
• Work closely with warehouse operations team and management team
• Design report to monitor operational performance and enhance operational visibility
• Lead initiatives to implement continuous improvement projects, including cost saving projects
• Lead and initiate; Kaizen, Lean, and VSM (Value Stream Mapping) training/workshop