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Head Of Business Process Improvement
Company | Robert Walters |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Kepegawaian dan Perekrutan |
Expires | 2023-06-29 |
Posted at | 11 months ago |
An excellent Head of Business Process Improvement job has just become available at an international insurance company in Jakarta, Indonesia.
- Collaborate with the Office of the Chief Operating Officer to support strategic initiatives and provide necessary reporting and analysis
- Develop and implement quality assurance strategies and processes to ensure efficient and accurate new business underwriting, policy services, and claims operations
- Conduct regular audits and reviews to assess the compliance and effectiveness of processes and procedures.
- Foster a culture of continuous improvement, innovation, and collaboration within the team and across the organisation
- Monitor vendor performance and ensure adherence to service level agreements (SLAs) and quality standards
- Stay updated on industry trends, best practices, and emerging technologies in quality assurance and process improvement
- Identify areas for improvement and implement enhancements to streamline operations, increase efficiency, and enhance the customer experience
- Collaborate with cross-functional teams to support and deliver projects and initiatives related to claims, billing, new business, underwriting, policy services, and claims
- Provide leadership and guidance in resolving complex issues and ensuring compliance with regulatory requirements
- Lead and manage a team responsible for process enhancement and initiatives, vendor management performance, project assurance review, and reporting
- Bachelor's degree in a relevant field. A master's degree is a plus
- Familiarity with regulatory requirements and compliance standards in the insurance industry
- Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels
- In-depth knowledge of quality assurance methodologies, tools, and best practices
- Experience in Sharia business process or product is a plus
- Ability to prioritise and manage multiple projects and initiatives simultaneously
- Demonstrated experience in vendor management and performance monitoring
- Proven experience in quality assurance, process enhancement, and project management, preferably within the insurance or financial services industry
- Excellent leadership and people management skills with the ability to motivate and develop a high-performing team
- Strong understanding of claims, billing, new business, underwriting, and policy services operations
- Strong analytical and problem-solving abilities, with a keen eye for detail
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