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Guest Recognition Supervisor - Ayana Komodo

Company

AYANA Resort and Spa, BALI
Address Labuan Bajo, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-06-26
Posted at 11 months ago
Job Description
  • Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambience, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
  • Relay accurate directions to guests desired destination within local area and distribute maps with highlighted routes.
  • Maintain cleanliness throughout work area
  • Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
  • Use discretion when entering guest information – NO NEGATIVE VERBIAGE
  • Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
  • Monitor out look and follow up request
  • Maintain complete knowledge and comply with all hotel and departmental policies & procedures
  • Maintain complete knowledge and comply with all hotel and departmental policies & procedures
  • Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  • Legibly complete information cards according to departmental standards and deliver to guest upon completion of each arrangement coordinated for guest.
  • Energize the Guest Relations process in daily contact with other departments
  • Daily house court and expected arrivals/departures (particularly VIP’s)
  • Assist guest in locating and retrieving lost luggage, contact bellman/bell captain for further lost luggage follow up.
  • Contribute to the warm welcome and fond farewell process
  • Courtesy call one day prior guest check out to anticipate and arrange guest needs
Requirements
  • Has related license, certificates and (or) diploma to support candidate's qualification
  • Ability to multitask and meet deadliness
  • Has excellent leadership skill
  • Good communication and interpersonal skill
  • Has experience in a similar position at a 5 star resort