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Japanese Guest Relation Officer - Ayana Komodo Resort

Company

AYANA Resort and Spa, BALI
Address Labuan Bajo, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-09-18
Posted at 8 months ago
Job Description
  • Energize the Guest Relations process in daily contact with other departments
  • Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
  • Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambiance, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions
  • Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
  • Monitor out look and follow up request.
  • Maintain complete knowledge and comply with all hotel and departmental policies & procedures
  • Courtesy call one day prior guest check out to anticipate and arrange guest needs.
  • Set up work station with necessary supplies; maintain cleanliness throughout shift
  • Daily house court and expected arrivals/departures (particularly VIP’s)
  • Participate and contributing to the resort sustainability program through education, interaction and suggestion
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request
  • Maintain updated resource materials on all vendors and information to accommodate guest requests
  • Schedule daily group activities, name and location of meeting/banquet rooms
  • Legibly complete requisition for additional supplies / materials and submit to manager
  • Provide welcome drink & chilled towel for arrival guest also guest in need
  • Contribute to the warm welcome and fond farewell process


Requirements


  • Has Good communication and Interpersonal Skill
  • Has experience in a similar Position at 5-start Resort
  • Has related license, certificates and (or) diploma to support candidate's qualification