Visitor Service Manager - Ayana Saka Museum

Our growing company is looking for a visitor services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for visitor services manager

• Providing assistance and information to museum visitors
• Operating the Museum Stores and Visitor Service Desk
• Process Memberships, ticket sales, and visitor feedback via front desk desktops and mobile devices
• Providing service to museum visitors, a continuation of the museum experience and generate earned income for the museum
• Maintaining retail-related web pages and Inventory Management
• Track ticketed exhibition entry while monitoring building occupancy numbers
• Evaluate employee performances
• Receive and respond to phone inquiries
• Welcoming ambassadors to our institution and generating earned income for the museum
• Greet and orient incoming tour groups

Requirements

• Successful experience working with diverse audiences (age, abilities, cultures )
• Minimum of 2 years experience in education, arts or cultural institution, or hospitality settings
• Ability to understand the museum’s mission and activities policies and procedures and effectively provide related talking points to visitor services staff
• Bachelor’s degree, ideally in arts, culture, education, hospitality or closely related field, graduate degree a plus
• Able to manage and organize large groups of people, especially students
• Experience in a non-profit institution, particularly a museum visitor services department, and knowledge of a second language a plus