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Assistant Housekeeping Manager - Ayana Komodo

Company

AYANA Resort and Spa, BALI
Address Labuan Bajo, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-06-26
Posted at 11 months ago
Job Description
  • Assist Housekeeping team members and Leaders whenever necessary in performing all jobs functions.
  • Prepare & present Individual Annual performance evaluation to each Housekeeping team member with detailed feedback and suggestions for improvement..
  • Coordinate with Front Desk daily to review VIP arrivals and ensure all needs of VIP guest are met.
  • Ensure all expected arrival rooms are ready prior guest arrived to the hotels.
  • Continuously analyze and evaluate current manning and supervisor performance, coach and support team members to improve daily performance.
  • Coordinate with all Housekeeping leaders to follow maintenance schedule of all cleaning machines and equipment.
  • Ensure staffs’ Doctor Certificate and absent document submitted to Human Resources Department.
  • Conduct daily walk through with Housekeeping supervisor to rooms and public areas to ensure that all hotel facilities are well maintained and are in a high level of cleanliness.
  • Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  • Ensure that Housekeeping expenses are in line with budget.
  • Represent Housekeeping at various meeting such as pre-conference, Leadership, divisional meetings in the absence of Executive Housekeeper.
  • Ensure all guest supplies, cleaning supplies and linen supplies are well stocked in accordance to usage levels and remain available.
  • Conduct continuous training for Housekeeping team members in order to maintain hotel standards and services.
  • Submit monthly reports of Housekeeping projects and activities to Executive Housekeeper.
  • Maintain high level of cleanliness availability of all equipment and supplies in the storeroom and housekeeping areas.
  • Prepare and physically inspect any VIPs.
  • Evaluate the manning requirement and prepare weekly team members working schedule and communicate to the team weekly.
  • Ensure that Housekeeping team members perform their job function in accordance to hotel standards.
  • Handle all disciplinary, coaching and counseling as needed in accordance to company policy.
  • Accommodate all guest requests in an accurate and efficient manner.
  • Attention to details in regards to cleanliness and has ability to deal with guest, other department and team members.
  • Coordinate with Engineering to maintain a high level of room maintenance and condition of room equipment.
  • Assign specific daily tasks to team members such as special project as needed.
  • Organize inventories with account and general store for linen, uniform and fixed asset.
  • Planning organizing and directing Team members to ensure the highest quality of rooms and public areas to make guest satisfied.
  • Conduct daily line up and ensure team members are knowledgeable of hotel products and services.
  • Ensure that sufficient manning is present to in accordance to the daily operational needs.
Requirements
  • Has experience in a Similar position at a 5 star resort
  • Has related license, certificates and (or) diploma to support candidate's Qualification
  • Has the ability to multitask and meet deadlines
  • Has excellent leadership skills
  • Has Good communication and interpersonal skill