Guest Relation Officer Jobs

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Guest Relations Officer, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Guest Relations Officer:

• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level

Requirements of the Guest Relations Officer:

• Experience in guest relations beneficial but not essential
• Strong communication skills
• Personal integrity, with the ability to work in an environment that demands excellence
• Hands-on approach with a can-do work style
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Experience of working with IT systems on various platforms
• Commitment to delivering exceptional guest service with a passion for the hospitality industry

Radisson Lampung Kedaton

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Skills

Fast-Paced Experience

Fluent in English

Opera

handling complaint

By applying you confirm you have these skills.

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