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Guest Services Officer Jobs

Guest Services Manager - The St. Regis Jakarta
By St. Regis Hotels & Resorts At Area DKI Jakarta, Indonesia
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Mgr-Guest Services I Jobs
By Le Méridien Hotels & Resorts At Jakarta, Indonesia

แมริออท อินเตอร์เนชั่นแนลเป็นผู้ว่าจ้างที่ให้โอกาสเท่าเทียมกัน เราเชื่อในการจ้างบุคลากรที่มีความหลากหลายและสนับสนุนวัฒนธรรมที่รวมทุกกลุ่มคนและให้ความสำคัญกับคนเป็นอันดับหนึ่ง เรามุ่งมั่นที่จะไม่เลือกปฏิบัติบนหลักการที่ได้รับความคุ้มครอง เช่น ความพิการและสถานะทหารผ่านศึก หรือหลักการอื่นๆ ที่ครอบคลุมภายใต้ข้อกฎหมายที่เกี่ยวข้อง

Guest Services Associate Iii
By Four Points by Sheraton At Kuta, Indonesia

채용 번호 23142808 작업 카테고리 Rooms & Guest Services Operations 위치 Four Points by Sheraton Bali Kuta, Jalan Benesari Banjar Pengabetan, Kuta, Bali, Indonesia 지도에서 보기 스케줄 Full-Time 원격 위치입니까? ...

Guest Services Associate Jobs
By Radisson Blu Bali Uluwatu At Badung, Indonesia
Fluent in English ( speaking, writing, and reading )
Able to work under pressure
Able to drive and have a driving license ( A )
have a minimum of 2 years in a 5-star international chain hotel
Coord-Guest Services Jobs
By Le Méridien Hotels & Resorts At Jakarta, Indonesia

职位编号 23139855 工作类别 Rooms & Guest Services Operations 地点 Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia 在地图中查看 编制 Full-Time 远程申请? N 重新安置？ N 职位类型 ...

Guest Services Associate I
By Four Points by Sheraton At Batam, Indonesia

채용 번호 23138364 작업 카테고리 Rooms & Guest Services Operations 위치 Four Points by Sheraton Batam, Komplek Panorama Nagoya Sungai Jodoh Batu Ampar, Batam, Riau Islands, Indonesia 지도에서 보기 스케줄 ...

Guest Services Agent (Reception)
By Four Points by Sheraton At Batam, Indonesia

Job Number 23138364 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Batam, Komplek Panorama Nagoya Sungai Jodoh Batu Ampar, Batam, Riau Islands, Indonesia ...

Guest Relation Officer Jobs
By Sababay Winery At Gianyar, Indonesia
Diploma in tourism or hospitality
Dynamic, self motivated, service oriented & hard working
Accept reservations via telephone, email, WA, SMS
3. Ensure the safety and comfort of guests while in the Sababay Winery area
Guest Services Associate Iii
By Four Points by Sheraton At Makassar, Indonesia

ジョブ番号 23120657 求人カテゴリ Rooms & Guest Services Operations 場所 Four Points by Sheraton Makassar, Jalan Andi Djemma No. 130, Makassar, South Sulawesi, Indonesia 地図で表示 スケジュール Full-Time ...

Agent-Guest Services-Lead Jobs
By Marriott Hotels At Yogyakarta, Indonesia

職務編號 23133653 工作類別 Rooms & Guest Services Operations 地點 Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia 在地圖中查看 工作編制 Full-Time 身處外地？ ...

Guest Relation Officer Jobs
By Marriott At Area DKI Jakarta, Indonesia
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Guest Relation Officer Jobs
By Radisson Hotel Group At Bandar Lampung, Indonesia
Experience in guest relations beneficial but not essential
Experience of working with IT systems on various platforms
Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting the company culture and values.
Hands-on approach with a can-do work style
Guest Services Associate (Fda)
By Four Points by Sheraton At Balikpapan, Indonesia

Job Number 23122735 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Balikpapan, Jalan Pelita No.19, Balikpapan, East Kalimantan, Indonesia VIEW ON MAP ...

Guest Relations Officer Jobs
By Somewhere Lombok At Lombok, Indonesia

Company Description: Somewhere is all about contrast. Secluded and accessible. Peaceful and thrilling. A place to relax and to surf world-class waves. Job Description: Guest Relations Officer

Agent-Guest Services-Lead Jobs
By Marriott Hotels At Batam Centre, Indonesia

แมริออท อินเตอร์เนชั่นแนลเป็นผู้ว่าจ้างที่ให้โอกาสเท่าเทียมกัน เราเชื่อในการจ้างบุคลากรที่มีความหลากหลายและสนับสนุนวัฒนธรรมที่รวมทุกกลุ่มคนและให้ความสำคัญกับคนเป็นอันดับหนึ่ง เรามุ่งมั่นที่จะไม่เลือกปฏิบัติบนหลักการที่ได้รับความคุ้มครอง เช่น ความพิการและสถานะทหารผ่านศึก หรือหลักการอื่นๆ ที่ครอบคลุมภายใต้ข้อกฎหมายที่เกี่ยวข้อง

Guest Services Associate Jobs
By Suarga Padang Padang At Bali, Indonesia
Professional certification in Hotel Management will be preferred.
Bachelor’s degree in Hospitality Management or a relevant field.
Address grievances issues and inform Guest Relations Manager as and when required.
1+ years of work experience as a Guest Relations Officeror a similar role.
Should be a customer-oriented individual with a good knowledge of hospitality industry standards.
Excellent written and oral communication skills.
Guest Realtion Officer Jobs
By Grand Istana Rama Hotel At Badung, Indonesia

Company Description: Grand Istana Rama Hotel offers a tropical sanctuary in the middle of the bustling city crowd that blends contemporary design with invigorating Balinese ambiance. The tranquil ...

Guest Relation Officer Jobs
By REVĪVŌ Wellness Resorts At Badung, Indonesia

Company Description: Nestled in Bali's serene Nusa Dua hills, our luxurious 3-hectare teak tree forest offers a magical setting for self-discovery. Immerse yourself in mindful practices, movement ...

Guest Services Associate I
By Four Points by Sheraton At Kuta Selatan, Indonesia

ジョブ番号 23098570 求人カテゴリ Rooms & Guest Services Operations 場所 Four Points by Sheraton Bali Ungasan, Jalan Raya Uluwatu Banjar Giri Dharma Ungasan, Kuta Selatan, Bali, Indonesia 地図で表示 スケジュール ...

Agent-Guest Services-Lead Jobs
By Fairfield Inn & Suites by Marriott At Kota Tangerang, Indonesia

ジョブ番号 23107668 求人カテゴリ Rooms & Guest Services Operations 場所 Fairfield by Marriott Jakarta Soekarno-Hatta Airport, Jl. Husein Sastranegara No.8, Tangerang, Banten, Indonesia 地図で表示 スケジュール ...

Are you looking for a job that allows you to make a difference in people's lives? We are looking for a Guest Services Officer to join our team! As a Guest Services Officer, you will be responsible for providing excellent customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the face of our organization, so you must be friendly, professional, and have a positive attitude. If you have a passion for hospitality and customer service, this is the job for you!

Overview:

Guest Services Officers are responsible for providing excellent customer service and hospitality to guests in a variety of settings. They greet guests, answer questions, provide information, and assist with any needs or requests. They may also be responsible for taking reservations, handling payments, and ensuring the safety and security of guests.

How To Become an Guest Services Officer:

To become a Guest Services Officer, you will need to have a high school diploma or equivalent. You may also need to complete a training program or certification course. Additionally, you should have excellent customer service and communication skills, as well as the ability to remain calm and professional in stressful situations.

Guest Services Officer Skills:

• Excellent customer service and communication skills
• Ability to remain calm and professional in stressful situations
• Knowledge of hospitality industry standards and regulations
• Ability to multitask and prioritize tasks
• Proficiency in computer software programs
• Ability to work independently and as part of a team
• Knowledge of safety and security protocols

What is Guest Services Officer Knowledge?

• Hospitality industry standards and regulations
• Computer software programs
• Safety and security protocols
• Customer service principles
• Conflict resolution techniques
• Local area attractions and amenities

What is Guest Services Officer Responsibilities?

• Greet guests and provide information about the facility
• Answer questions and provide assistance to guests
• Take reservations and handle payments
• Ensure the safety and security of guests
• Monitor the facility for any potential issues
• Assist with any special requests or needs
• Maintain cleanliness and order in the facility

What is Guest Services Officer Experience?

• Previous experience in a customer service role
• Experience in the hospitality industry
• Knowledge of local area attractions and amenities
• Experience with computer software programs
• Experience with conflict resolution techniques

What is Guest Services Officer Qualifications?

• High school diploma or equivalent
• Training program or certification course
• Excellent customer service and communication skills
• Ability to remain calm and professional in stressful situations
• Knowledge of hospitality industry standards and regulations
• Ability to multitask and prioritize tasks
• Proficiency in computer software programs

Guest Services Officer Education:

• High school diploma or equivalent
• Training program or certification course
• Hospitality industry courses
• Customer service courses
• Conflict resolution courses
What tools help Guest Services Officer work better?
• Computer software programs: Guest Services Officers can use computer software programs to manage reservations, take payments, and track customer data.
• Communication tools: Communication tools such as email, text messaging, and social media can help Guest Services Officers stay in touch with guests and provide timely responses to their inquiries.
• Security systems: Security systems such as CCTV cameras and access control systems can help Guest Services Officers monitor the facility and ensure the safety and security of guests.
Good tips to help Guest Services Officer do more effectively?
• Be proactive: Anticipate guests’ needs and be proactive in providing assistance.
• Be friendly and courteous: Always greet guests with a smile and be friendly and courteous when interacting with them.
• Listen carefully: Listen carefully to guests’ inquiries and requests and provide accurate information.
• Stay organized: Stay organized and prioritize tasks to ensure that all tasks are completed in a timely manner.
• Follow safety protocols: Follow safety protocols and ensure that the facility is secure at all times.
Common Guest Services Officer interview questions?
• What experience do you have in customer service?
• How would you handle a difficult guest?
• What do you know about the hospitality industry?
• What computer software programs are you familiar with?
• How do you ensure the safety and security of guests?
• What techniques do you use to handle customer complaints?