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Guest Experience Officer Jobs

Guest Experience Manager Jobs
By Anantara Hotels, Resorts and Spas At Ubud, Indonesia
College diploma in Hotel Management or related field
Previous experience in Finance Department
Passion for leadership and teamwork
Eye for detail to achieve operational excellence
Guest Experience Service Jobs
By Burger King Indonesia At Jakarta, Indonesia
Experience 3 - 5 years in Marketing or Sales
Preferred experience background Industry in QSR, F&B, Retail or FMCG
Support the marketing programs at the restaurants level, i.e: distributing the flyer and other marketing promotions tool
Maximize the sales by focusing selling the events such as birthday party or meeting
Handle and follow up guest enquiry, including the showing room and facilities and make an quotations letter as per Company standard
Minimum Senior High School graduate or Bachelor's degree with any major
Guest Experience Assistant Jobs
By Grand Mercure Malang Mirama At Malang, Indonesia

Company Description: #1st Premium Hotel by @accor in Malang City Job Description: Guest Experience Assistant

Guest Experience Manager Jobs
By Hotel Grand Mercure Lampung At Bandar Lampung, Indonesia

Company Description: Grand Mercure merupakan hotel baru di Lampung yang akan segera dibuka dan menjadi satu-satunya hotel bintang 5 di Bumi Ruwa Jurai. Pembukaan hotel ini membutuhkan banyak pekerja, ...

Guest Experience Manager - Bulgari Resort Bali
By Bulgari Hotels & Resorts At Bali, Indonesia
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Guest Relation Officer Jobs
By Radisson Hotel Group At Bandar Lampung, Indonesia
Experience in guest relations beneficial but not essential
Experience of working with IT systems on various platforms
Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting the company culture and values.
Hands-on approach with a can-do work style
Retreat And Guest Experience Leader
By MJB Hoteliers: Hotel and Villa Management At Ubud, Indonesia
Perform other duties as assigned by management.
Develops and manages an annual budget, understanding revenue, expenses, and profitability of all programs and retreats.
In collaboration with the marketing and digital teams, assists with the publicity efforts for curated retreats, programs, and other offerings.
Retreats and Guest Experience Leader
Implements the retreats pricing structure, adjusting as needed based on affordability principles and market trends.
Conducts market research on a regular basis to ensure some level of competitiveness with other retreat destinations.
Guest Relations Officer Jobs
By Somewhere Lombok At Lombok, Indonesia

Company Description: Somewhere is all about contrast. Secluded and accessible. Peaceful and thrilling. A place to relax and to surf world-class waves. Job Description: Guest Relations Officer

Guest Realtion Officer Jobs
By Grand Istana Rama Hotel At Badung, Indonesia

Company Description: Grand Istana Rama Hotel offers a tropical sanctuary in the middle of the bustling city crowd that blends contemporary design with invigorating Balinese ambiance. The tranquil ...

Guest Relation Officer Jobs
By REVĪVŌ Wellness Resorts At Badung, Indonesia

Company Description: Nestled in Bali's serene Nusa Dua hills, our luxurious 3-hectare teak tree forest offers a magical setting for self-discovery. Immerse yourself in mindful practices, movement ...

Guest Experience Manager Jobs
By Sheraton Belitung Resort At Belitung, Indonesia
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
Guest Experience Expert (Gex)
By Grand Hyatt Bali At Denpasar, Indonesia

Guest Experience Expert is responsible to provide the highest level of personalized service to Grand Hyatt Hotel Bali Guests. In liaison with Housekeeping, Food and Beverage and other departments, a ...

Guest Relation Officer Jobs
By Mercure Jakarta Batavia At Jakarta, Indonesia

Company Description: Mercure Jakarta Batavia adalah tempat sempurna untuk perjalanan bisnis atau rekreasi. Jelajahi Kota Tua ikonis di Jakarta yang memiliki banyak tempat bersejarah. Kami nantikan ...

Guest Experience Ambassador Jobs
By PT Hoffmen Cleanindo Tbk At Bekasi Selatan, Indonesia

Dibutuhkan segera Guest Experience Ambassador Kualifikasi - Pria/Wanita (Wanita tidak boleh berhijab) - Pendidikan minimal SMA/SMK - Pria min 170 cm, Wanita 160 cm - Berpenampilan Menarik - Good ...

Guest Relations Officer Jobs
By Savaya bali At Bali, Indonesia

DUTIES AND RESPONSIBILITIES: • Welcoming guests in a friendly and professional way • Review arrival lists to welcome guests • Attend to special guests (e.g. VIPs) and answer their inquiries • Help ...

Guest Relation Officer Jobs
By Tavern Group At Semarang, Indonesia
Address customer complaints and escalate to PR Manager or F&B Manager when needed
Review arrival lists to welcome guests
Attend to special guests (e.g., VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g., restaurant service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Guest Experience Manager Jobs
By Movenpick Jakarta Pecenongan At Jakarta, Indonesia

Company Description: Experience Indonesia at its finest. In this beautiful Southeast Asian archipelago located in the Indian and Pacific oceans, Mövenpick Hotels and Resorts offers visitors the ...

Guest Relations Officer - Yogyakarta Marriott Hotel
By Marriott Hotels At Yogyakarta, Indonesia

Additional Information Guest Relations Officer - Yogyakarta Marriott Hotel Job Number 23096970 Job Category Rooms & Guest Services Operations Location Yogyakarta Marriott Hotel, Jalan ...

Guest Relations Officer Jobs
By The Ritz-Carlton Hotel Company, L.L.C. At Lannyna, Indonesia

Job Number 23094784 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia VIEW ON MAP Schedule ...

Guest Relations Officer - Rock Bar/Ayana Bali
By AYANA Resort and Spa, BALI At Bali, Indonesia
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Minimum of 1 year experience in the same position in a large luxury resort
Experience in operating OPERA system
Review arrival lists to welcome guests

Are you passionate about providing exceptional customer service? We are looking for a Guest Experience Officer to join our team and help create an unforgettable experience for our guests! If you have a friendly and outgoing personality, excellent communication skills, and a passion for making people feel welcome, this is the perfect job for you!

Overview:

A Guest Experience Officer is responsible for providing exceptional customer service to guests and ensuring that their stay is as enjoyable and comfortable as possible. They are responsible for greeting guests, answering questions, providing information, and resolving any issues that may arise. They may also be responsible for handling complaints, providing recommendations, and ensuring that the hotel’s policies and procedures are followed.

How To Become an Guest Experience Officer:

To become a Guest Experience Officer, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service or hospitality. Additionally, you will need to have excellent communication and interpersonal skills, as well as the ability to remain calm and professional in difficult situations.

Guest Experience Officer Skills:

• Excellent customer service skills
• Knowledge of hospitality industry
• Ability to remain calm and professional in difficult situations
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and amenities

What is Guest Experience Officer Knowledge?

• Knowledge of hospitality industry
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and amenities
• Knowledge of customer service best practices
• Knowledge of problem-solving techniques
• Knowledge of computer systems and software

What is Guest Experience Officer Responsibilities?

• Greeting guests and providing information
• Answering questions and resolving issues
• Handling complaints and providing recommendations
• Ensuring that hotel policies and procedures are followed
• Assisting with check-in and check-out processes
• Updating guest information in the computer system
• Assisting with housekeeping tasks
• Maintaining a clean and organized work area

What is Guest Experience Officer Experience?

• Previous experience in customer service or hospitality
• Experience in a hotel or similar environment
• Experience in problem-solving and conflict resolution
• Experience in using computer systems and software

What is Guest Experience Officer Qualifications?

• High school diploma or equivalent
• Certification in customer service or hospitality (preferred)
• Ability to remain calm and professional in difficult situations
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

Guest Experience Officer Education:

• High school diploma or equivalent
• Certification in customer service or hospitality (preferred)
• Courses in hospitality management, customer service, or related fields (preferred)
What tools help Guest Experience Officer work better?
• Customer Relationship Management (CRM) software: CRM software helps Guest Experience Officers track customer interactions and manage customer relationships.
• Hotel Management Software: Hotel management software helps Guest Experience Officers manage reservations, check-ins, and check-outs.
• Online Booking Systems: Online booking systems help Guest Experience Officers manage bookings and reservations.
• Communication Tools: Communication tools such as email, chat, and video conferencing help Guest Experience Officers stay in touch with guests.
Good tips to help Guest Experience Officer do more effectively?
• Be proactive: Anticipate guests’ needs and be proactive in addressing them.
• Listen carefully: Listen carefully to guests’ questions and concerns and provide accurate and helpful answers.
• Be friendly and courteous: Always greet guests with a smile and be friendly and courteous.
• Follow up: Follow up with guests to ensure that their needs have been met.
• Stay organized: Stay organized by keeping track of guest information and reservations.
Common Guest Experience Officer interview questions?
• What experience do you have in customer service or hospitality?
• How would you handle a difficult customer situation?
• What do you think makes a great guest experience?
• How do you stay organized when dealing with multiple tasks?
• What do you think are the most important qualities of a Guest Experience Officer?