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Guest Relation Officer Jobs

Company

Tavern Group
Address Semarang, Indonesia
Employment type FULL_TIME
Salary
Category Jasa Penyedia Makanan dan Minuman
Expires 2023-06-27
Posted at 11 months ago
Job Description
Company Description: Tavern Group is a leading and dynamic F&B lifestyle company headquartered in Semarang, Central Java, Indonesia :
  • Anticipate guest needs and build rapport with customers
  • Help with certain tasks (e.g., confirming reservation arrangements, taking messages)
  • Attend to special guests (e.g., VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g., restaurant service menus, area descriptions)
  • Ensure compliance with health and quality standards
  • Record information in the logbook daily
  • Address customer complaints and escalate to PR Manager or F&B Manager when needed
  • Provide information about amenities, area and venues and promote services
  • Review arrival lists to welcome guests