Mandarin Guest Relation (Expat)

AYANA Hospitality, a leading player in the hospitality industry, is seeking a highly motivated and experienced Mandarin Guest Relation to join their team. The successful candidate will be an expat with extensive knowledge of Chinese culture and fluent in Mandarin, able to effectively communicate with guests and ensure their stay with AYANA Hospitality is excellently managed. The role comes with a generous package, benefits and living arrangements in Bali.

Responsibilities

• Collaborate with the front office, food and beverage and housekeeping departments to ensure efficient and effective communication of guest requirements
• Maintain and update guest profiles, preferences, and requests
• Ensure smooth check-in and check-out process for guests
• Handle guest complaints in a tactful and professional manner
• Promote resort services and facilities, such as spa, restaurant, and retail outlets
• Actively provide them with information concerning resort facilities and activities
• Welcome and communicate with guests in a professional and friendly manner

Requirements

• Must have a Bachelor's Degree or equivalent in Hospitality, Tourism or related fields
• A strong communicator, with excellent interpersonal and customer service skills
• Must have at least five years of experience as a Guest Relations Officer in a hospitality or resort environment
• Proactive, flexible, and able to work independently and as part of a team in a fast-paced environment
• Fluent in written and spoken Mandarin and English
• Must be willing to relocate and live in Bali and hold a valid passport with no travel restrictions to Bali
• Proficient in Microsoft Office Suite, with experience in hotel management systems to be an added advantage